Common Questions Answered
What This Page Covers and Still Have a Question?.
Asked most often
How do I set a session time limit?
A time limit caps how long you can play in one sitting, rather than how much money you can deposit. In the Responsible Gaming settings, select the session length you want (e.g., one hour), and the platform will log you out automatically when time runs out.
Does the account need verifying?
Once, before the first withdrawal. It is what keeps every payout after it quick, whether it returns through ShopeePay and Boost or another channel.
How do I set a deposit limit?
Setting a deposit limit helps you check yourself before spending more than you planned. Go to the Responsible Gaming section in your account menu, choose the amount you want to cap per day, week, or month, and confirm the change.
What is the minimum deposit?
Deposits start from RM30 on e-wallet channels and RM50 on bank transfer. The cashier lists ShopeePay, Boost and DuitNow.
What happens when a game disconnects mid-round?
In a live dealer game such as blackjack, if your connection drops after you place a bet, the dealer still completes the round using your last action. The result is recorded, and when you reload the lobby, your bet outcome and balance update automatically.
Where are the promotions listed?
Everything running sits on the bonus page, terms included rather than linked.
What This Page Covers
This page gathers the questions players most often ask about managing their account, moving funds, and playing games. It covers verification, withdrawals, turnover requirements, mobile access, and what happens during a game interruption. Each answer is written to give you a clear, direct explanation so you can get back to playing with confidence. If a topic is not listed here, the answer is likely in the terms of service or the cashier section of the lobby.
Still Have a Question?
If you cannot find the answer you need here, the next step is to check the detailed guides inside the platform’s Help or Support menu. Those pages cover every feature and rule in full. Alternatively, you can contact the support team directly through the live chat icon at the bottom of any page. They are available around the clock and respond in both English and Bahasa.
Elsewhere on the site: Mini Games, Fishing, Casino, Slot Games, and the bonus.