Privacy Policy

Who We Share Data With

We share aggregated, non-identifying data with analytics providers who help us understand how visitors use the platform. These providers act only on our instructions and must not use the data for their own purposes. Our hosting provider stores server logs on our behalf and is bound by a data processing agreement. We never sell your personal data to any third party, and it is never shared for marketing by others.

Cookies and What Happens If You Turn Them Off

The site uses cookies to remember your preferences and keep your session secure. These small files are stored on your device when you browse the platform. If you disable cookies in your browser, some features may not work correctly. For example, you may need to log in again more often, and certain parts of the lobby may load slowly or appear differently.

Why We Hold Each Type of Data

Contact form data is held so we can reply to your enquiry, provide customer support or address a problem you have reported. Without this information we cannot respond to your request. Server logs are used to monitor site performance, prevent abuse and improve the user experience. IP addresses help us understand traffic patterns and protect the lobby from malicious activity.

Data We Collect and When

When you submit a contact form on the site, we collect your name, email address and the message you send. This information is provided by you voluntarily when you make an enquiry or request support. Our web server automatically records your IP address, browser type and the pages you view. This logging happens every time you visit the platform, regardless of whether you submit a form.

Your Right to Access or Delete Your Data

You may request a copy of the personal data we hold about you by using the contact form on the site. We will provide the information in a clear, readable format within the time frame required by Malaysian law. If you want your data to be deleted, send a request through the same contact form. We will remove your records unless we are legally required to keep them. There is no charge for these requests.

How Long Records Are Kept

Contact form messages and their replies are retained for as long as needed to resolve your enquiry, then securely deleted. Server logs are kept for a limited period to analyse traffic trends. Once the business purpose for holding any personal data ends, we delete or anonymise it. We do not keep records indefinitely unless required by applicable law in Malaysia.

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