Get in Touch with Us

Outside Our Usual Hours

Support answers in English and Bahasa Malaysia from 8 am to midnight Malaysian time. If you message outside those hours, the chat will show an offline message, and a reply comes when the next shift starts. For urgent issues after midnight, drop a message through the contact form. It will be queued, and you will get a reply first thing in the morning. No one picks up live chat during the overnight gap.

The Single Most Useful Detail

Before you open a chat, have your account username ready. That one piece lets the agent pull up your entire history instantly—no back-and-forth asking who you are. It saves at least a minute of typing. If the issue is about a deposit or withdrawal, also note the approximate time of the transaction and which payment channel you used—e-wallet like Touch 'n Go or a bank transfer. That cuts the check time in half.

Reply Times by Channel

Live chat replies start within 30 to 60 seconds during hours. The whole issue is often resolved in under five minutes if you have your details handy. After hours, no one is on chat, so you will wait until the next shift. The contact form gets an initial acknowledgement within an hour during hours. A full reply usually follows within two to four hours. Outside hours, expect the first reply the next morning.

What a Genuine Request Looks Like

A real support agent will never ask for your password, your full card number, or a one-time code. They already have the access they need. If anyone asks for those, it is not us—stop replying and report it immediately. A legitimate request will only ask for your username or the last four digits of a card for verification. They will direct you to a secure field in the chat window, never to a public message. Stay safe by keeping secrets off the open channel.

Fastest Channel First

Live chat gets you the quickest first reply—usually under a minute. Use it for anything that needs an immediate fix, like a locked account or a stuck withdrawal. The team can check your balance and transaction history right there. The contact form is slower but best when you need a paper trail. Use it for formal requests, disputes, or if you are attaching screenshots. Replies land in your registered email, typically within a few hours, and you can refer back to the thread.

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